Plan your visit to City Hall Salisbury.
Your visit
Here, you’ll find answers to common questions about booking tickets, payment options, refunds, and event details. Whether you’re wondering how to receive your tickets, what to do if an event is cancelled, or how to contact support, we’ve got you covered.
Browse the topics below for helpful information:
General
When are you open?
Opening times vary, please see our What’s On page for specific event times. Our box office is open to enquiries Monday to Friday, 10am to 4pm.
Is the Picture House Café open to the public?
The Picture House café is currently under construction, and therefore not currently open. However, our café will be open to all.
Can I change or cancel my order?
All ticket purchases are non-refundable and non-transferable.
See our Booking Policy for details.
Booking, Tickets and Refunds
What should I do if I need to change or cancel my booking?
All tickets purchased are non-refundable and non-transferable.
See our Booking Policy for details.
Are there any fees associated with booking tickets?
Unless otherwise dictated by event organisers, a standard 10% booking fee will apply to all tickets.
What should I do if I haven’t received my tickets?
If you have not received or have misplaced your tickets, please send an email to [email protected] where a member of the team will be able to assist you.
How do I request a refund for my ticket?
All tickets are non-refundable and non-transferable.
See our Booking Policy for details.
Getting here
What is your address?
City Hall, Malthouse Lane, Salisbury, Wiltshire, SP2 7TU.
How can I get to the venue by car, and where can I park?
There is no on-site parking, however the closest car park is Mill Stream Approach, Salisbury, SP1 3SL. This is a public car park where parking charges apply.
Monday – Saturday
Up to 1 hour: £1.60
Up to 2 hours: £2.90
Up to 3 hours: £4.50
Up to 4 hours: £6.00
Up to 5 hours: £7.20
All day: £9.90
Sunday
Per visit: £1.90
Charges apply for Blue Badge holders.
Monday – Saturday
Up to 1 hour: £1.60
Up to 2 hours: £2.90
Up to 3 hours: £4.50
Up to 4 hours: £6.00
Up to 5 hours: £7.20
All day: £9.90
Sunday
Per visit: £1.90
Charges apply for Blue Badge holders.
What public transport options are available at the venue?
Closest Train Station:
Salisbury Station, Salisbury SP2 7RS – 7-minute walk from City Hall.
Closest Bus Stop:
Fisherton Street Rail Bridge, Salisbury SP2 7QT – 3-minute walk from City Hall.
Salisbury Station, Salisbury SP2 7RS – 7-minute walk from City Hall.
Closest Bus Stop:
Fisherton Street Rail Bridge, Salisbury SP2 7QT – 3-minute walk from City Hall.
Are there taxi services available to/from City Hall?
There are plenty of local taxi firms in Salisbury. We recommend using:
City Cabs – 01722 509090
All The 7s – 01722 777777
City Cabs – 01722 509090
All The 7s – 01722 777777
Accessibility
Is wheelchair access available, and are there designated seating options?
The venue is wheelchair accessible, seating options vary from event to event, please contact [email protected]
Can I bring a companion to the event, and are there any special services for them?
This varies from event to event, please contact [email protected] for more information.
What accessibility options are available for attendees with hearing impairments?
We currently don’t have accessibility options for attendees with hearing impairments. Please contact [email protected] to discuss what can be arranged for specific events.
What support is available for attendees with sight impairments?
We currently don’t have accessibility options for attendees with sight impairments. Please contact [email protected] to discuss what can be arranged for specific events.
Host your event
at City Hall
Discover how we can support your next event, with our range of hire options.
Discover the history
of City Hall
From live music to comedy, City Hall is at the heart of Salisbury’s entertainment scene.